View Job Details

Waiter/Waitress

Published Date : 10/09/2014
Closing Date : 30/04/2018
Company TRIAMAD CO. LTD / HENNESSY PARK HOTEL
Economic Sector Hotel & Restaurant
District in Mauritius PLAINE WILHEMS
State / Province MAURITIUS
Country Mauritius
Company Website www.hennessyhotel.com
Duties of Job

Maintain cleanliness of work area
Provide excellent guest service by identifying all our guests’ needs and preferences acting on these needs promptly, effectively and with confidence.
Polyvalent across all F&B outlets
Anticipate and meet guest needs
Respond promptly to guest’s requests
Serve guest as per hotel procedure
Cleans and polishes glassware, chinaware and other F&B equipments
Check on guest satisfaction
Perform cleaning duties
Refill/ replenish supply of linen and other operating equipment
Set up the bar as per hotel procedure
Manage cultural needs and expectations of guests
Work in compliance with all hotel SOPs
Maintain high standards of personal hygiene at all times
Have Beverage and cocktail knowledge and method of preparation
Be totally aware of guests’/ visitors’/ repeaters’ preferences/ special requirements of food and beverage
Adhere to telephone standards at all times
Attend and do shift handing over
Adhere to Safety and Health policy and Emergency policy of the hotel
Report any incidents and accidents related to operations
Report suspicious characters or suspect packages
Take care in work to avoid accidents
Withdraw any unsafe product
Conduct any cognate duties assigned

Job Summary

Responsible for serving food & beverages in respective outlets efficiently, as per hotel standard and in a most courteous manner
Ensures the quality of the food and overall guest experience is excellent
Be diligent in prevention of wastage

Other Skills / Competencies

Good communication skills
Good written skills
Dedicated and meticulous
Time management skills
Multi-tasking skills
Good organisational skills
Good up selling techniques
Team oriented
Prompt
Polite
Courteous
Team player
Friendly
Helpful
Patient
Diplomatic when dealing with complaints

Academic Qualification Required SC -GCE O L- IGCSE
Technical Qualification Required NC3/NTC 3
Experience Required 1 - 3 years
Salary Proposed 5001 - 10000
Currency Type Mauritian Rupees
Working Hours 45 hours per week on different shifts